Get In Touch With Our Team
We value communication with our community and are always ready to help with your towing capacity questions, website feedback, or any concerns you might have. At TowCapacity.org, we believe in providing not just information, but also excellent customer service and support.
Primary Contact Method
Email Support
The best way to reach our team is through email. We monitor our inbox regularly and strive to respond to all inquiries within 24-48 hours during business days.
Email: contact[@]towcapacity.org
When contacting us via email, please include as much detail as possible about your inquiry. This helps us provide you with the most accurate and helpful response possible.
What We Can Help You With
Towing Capacity Questions
If you’re having trouble finding specific towing information for your vehicle, our knowledgeable team can help research and provide accurate specifications. Please include your vehicle’s year, make, model, engine size, and transmission type when inquiring.
Technical Support
Experiencing difficulties with our website or search tools? We’re here to help troubleshoot any technical issues you might encounter while using our platform.
Content Suggestions
Have suggestions for new content, features, or improvements to our website? We welcome all feedback and actively use user suggestions to enhance our services.
Data Corrections
If you notice any inaccuracies in our towing capacity database, please let us know immediately. We take data accuracy seriously and will investigate and correct any errors promptly.
Partnership Opportunities
Interested in partnering with TowCapacity.org? We’re always open to discussing collaboration opportunities with relevant businesses, organizations, or content creators in the automotive and towing industries.
Response Time Expectations
We understand that towing questions often come up when you’re planning trips or making important purchasing decisions. While we can’t provide instant responses, we work hard to reply to all inquiries as quickly as possible.
Standard Response Time: 24-48 hours during business days (Monday through Friday)
Priority Inquiries: Safety-related questions and urgent technical issues receive priority handling
Weekend/Holiday Inquiries: Messages received during weekends or holidays will be responded to on the next business day
How to Get the Best Help
Be Specific
The more specific information you provide, the better we can assist you. Include details such as:
- Exact vehicle year, make, and model
- Engine specifications (size, type, configuration)
- Transmission type (manual or automatic)
- Any special packages or options
- Specific towing application or trailer type
Include Relevant Information
If you’re reporting a data discrepancy, please include the source of your conflicting information when possible. This helps us verify and update our records more efficiently.
Use Clear Subject Lines
Help us categorize and prioritize your email by using descriptive subject lines such as:
- “Towing Capacity Question – 2023 Ford F-150”
- “Website Technical Issue”
- “Data Correction Request”
What We Don’t Provide
Legal Advice
While we provide factual towing capacity information, we cannot offer legal advice regarding towing regulations, liability issues, or compliance matters. Please consult with qualified legal professionals for such matters.
Vehicle Modifications
We don’t provide guidance on modifying vehicles to increase towing capacity. Such modifications should only be performed by qualified professionals following manufacturer guidelines.
Insurance Recommendations
We cannot recommend specific insurance products or providers. For insurance questions related to towing, please contact your insurance agent or company directly.
Emergency Assistance
TowCapacity.org is an informational website and cannot provide emergency roadside assistance or towing services. For emergencies, contact appropriate emergency services or roadside assistance providers.
Feedback and Suggestions
Website Improvements
Your feedback helps us improve. If you have suggestions for new features, content areas, or website functionality improvements, we’d love to hear from you.
Content Requests
Looking for specific towing-related content or guides? Let us know what topics would be most helpful to you and our community.
User Experience
Having trouble navigating our website or finding information? Your feedback helps us identify areas where we can improve the user experience.
Community Engagement
Stay Connected
While we don’t maintain social media accounts, our email communication keeps you connected with updates, new features, and important announcements.
Newsletter Updates
Interested in receiving updates about new vehicle releases, towing capacity changes, or website improvements? Let us know when you contact us, and we can add you to our update list.
Business Inquiries
Media and Press
Members of the media seeking information or expert commentary on towing-related topics can reach out through our contact email with “MEDIA INQUIRY” in the subject line.
Industry Partnerships
We’re open to partnerships with automotive manufacturers, dealerships, trailer manufacturers, and other industry professionals who share our commitment to towing safety and education.
Educational Institutions
Teachers, professors, and educational institutions interested in using our resources for automotive or safety education programs are welcome to contact us.
Privacy and Communication
We respect your privacy and will never share your contact information with third parties without your explicit consent. All communication is handled confidentially and professionally.
When you contact us, you consent to receive a response via email. We will only use your contact information to address your specific inquiry unless you specifically request to be added to our update list.
Office Hours
While we don’t maintain traditional office hours, our team typically processes emails during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Emergency safety-related inquiries receive priority attention and may be addressed outside normal business hours when possible.
Alternative Contact Methods
Currently, email is our primary and preferred method of communication. This allows us to provide thoughtful, detailed responses and maintain accurate records of our correspondence.
We may expand our contact options in the future based on user feedback and demand.
Thank You
Thank you for your interest in TowCapacity.org. We appreciate your questions, feedback, and suggestions, as they help us continue improving our services for the entire towing community.
Whether you’re a first-time tower or an experienced hauler, we’re here to help ensure your towing activities are safe, legal, and successful.