Commitment to Your Privacy
At TowCapacity.org, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
Information We Collect
Information You Provide Directly
Contact Information
When you contact us via email at contact[@]towcapacity.org, we collect the information you voluntarily provide, including your name, email address, and the content of your message.
Newsletter Subscriptions
If you choose to subscribe to our updates or newsletters, we collect your email address and any preferences you specify regarding the type of information you wish to receive.
Feedback and Surveys
When you provide feedback about our website or participate in surveys, we collect the information you choose to share in your responses.
Information Collected Automatically
Website Usage Data
Like most websites, we automatically collect certain information about your visit, including:
- IP address and general location information
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring websites and search terms
- Date and time of your visit
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. See our Cookies section below for detailed information.
Information We Do Not Collect
Sensitive Personal Information
We do not intentionally collect sensitive personal information such as social security numbers, financial account information, health information, or other highly sensitive data.
Information from Children
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
How We Use Your Information
Primary Uses
Website Improvement
We use usage data and analytics to understand how visitors interact with our website, identify popular content, and improve our user experience.
Communication Response
When you contact us, we use your contact information to respond to your inquiries, provide requested information, and offer customer support.
Content Personalization
We may use information about your interests and usage patterns to provide more relevant content and recommendations.
Newsletter and Updates
If you subscribe to our communications, we use your email address to send requested updates about new content, website improvements, and relevant industry information.
Secondary Uses
Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Security and Fraud Prevention
We use information to protect our website, users, and business from fraudulent or abusive activities.
Business Operations
We may use aggregated, anonymized data for business analysis, research, and other legitimate business purposes.
How We Share Your Information
We Do Not Sell Personal Information
TowCapacity.org does not sell, rent, or lease your personal information to third parties for their marketing purposes.
Limited Sharing Circumstances
Service Providers
We may share information with trusted service providers who help us operate our website, conduct business, or provide services to you, provided they agree to keep your information confidential.
Legal Requirements
We may disclose information when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
Aggregate Information
We may share anonymized, aggregate statistics about our users, traffic patterns, and site usage with partners or the public.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit and preferences.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as navigation and access to secure areas.
Analytics Cookies
We use analytics cookies to understand how visitors use our website, which pages are most popular, and how we can improve the user experience.
Preference Cookies
These cookies remember your preferences and settings to provide a more personalized experience during future visits.
Third-Party Cookies
We may use third-party services such as Google Analytics, which may place their own cookies on your device. These services have their own privacy policies governing their use of data.
Managing Cookies
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. However, disabling certain cookies may affect website functionality.
Opt-Out Tools
For analytics cookies, you can opt out of data collection by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
We use SSL encryption to protect data transmitted between your browser and our servers.
Access Controls
Access to personal information is limited to authorized personnel who need the information to perform their job functions.
Regular Updates
We regularly update our security practices and systems to address emerging threats and vulnerabilities.
Limitations
While we strive to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security but continuously work to maintain reasonable protection measures.
Data Retention
Retention Periods
Contact Information
We retain contact information from email inquiries for as long as necessary to respond to your request and for reasonable follow-up periods.
Analytics Data
Website usage and analytics data are typically retained for up to 26 months to allow for meaningful trend analysis.
Newsletter Subscriptions
Email addresses for newsletters are retained until you unsubscribe or we discontinue the service.
Data Deletion
Upon request, we will delete your personal information from our systems, subject to legal retention requirements and legitimate business needs.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we have about you and to request correction of inaccurate information.
Data Portability
You may request a copy of your personal information in a commonly used electronic format.
Deletion Rights
You can request that we delete your personal information, subject to certain legal and business limitations.
Communication Preferences
You can opt out of newsletter communications at any time by using the unsubscribe link in emails or contacting us directly.
Cookie Controls
You can manage cookie preferences through your browser settings and third-party opt-out tools.
International Data Transfers
Cross-Border Data Processing
Our website may be hosted on servers located in different countries. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
Adequate Protection
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal information according to applicable privacy laws.
Third-Party Services and Links
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Third-Party Services
We may use third-party services for analytics, advertising, and other business purposes. These services have their own privacy policies and data practices, which we encourage you to review.
Social Media Integration
If we integrate social media features, these features may collect information about your interactions. Social media platforms have their own privacy policies governing such data collection.
Updates to This Privacy Policy
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
When we make significant changes to this Privacy Policy, we will provide notice by:
- Posting the updated policy on our website with a new effective date
- Sending email notification to subscribers (for material changes)
- Displaying prominent notices on our website
Continued Use
Your continued use of our website after any changes to this Privacy Policy constitutes acceptance of the updated terms.
Special Situations
Legal Compliance
We may need to disclose personal information to comply with legal obligations, protect our rights, or ensure user safety.
Business Continuity
In case of business transitions, acquisitions, or closures, we will ensure appropriate protection of user data during any transfer or transition period.
Data Breaches
In the unlikely event of a data breach, we will promptly investigate, take corrective action, and provide appropriate notification as required by law.
Contact Information
Privacy Questions
If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us:
Email: contact[@]towcapacity.org
Subject Line: Privacy Policy Question
Data Protection Requests
For requests related to accessing, correcting, or deleting your personal information, please contact us using the same email address with “Data Request” in the subject line.
Response Time
We aim to respond to all privacy-related inquiries within 30 days of receipt.
Governing Law
This Privacy Policy is governed by the laws of the jurisdiction where our business is located, without regard to conflict of law principles.